Cancellation & Refund Policy

1. Order Cancellation

• You may cancel a project request within 24 hours of payment, provided work has not yet commenced, for a full refund.
• Once our team has started discovery, design, or development work, cancellation requests will be evaluated on a case-by-case basis and a pro-rated refund (minus work completed) may be issued.
• To request a cancellation, email us at admin@wondrone.in with your order/payment reference.

2. Refund Eligibility

• Duplicate Payment: If you were charged more than once for the same order, the duplicate amount will be refunded in full.
• Service Not Delivered: If we are unable to commence or deliver the agreed service within the committed timeline due to reasons attributable to us, you are eligible for a full or partial refund as applicable.
• Change of Mind: Since our packages involve dedicated resource allocation and custom work, refunds for change-of-mind after work has started are generally not provided, except at our discretion.
• Maintenance Plans: Monthly maintenance subscriptions can be cancelled anytime before the next billing cycle; the current month's fee is non-refundable once support has been provided.

3. Non-Refundable Items

• Third-party costs already incurred on your behalf (e.g. domain names, hosting, App Store / Play Store fees, premium plugins or licenses).
• Work completed and approved/delivered milestones.

4. How Refunds Are Processed

Approved refunds are processed back to your original payment method within 7-10 business days. Depending on your bank or payment provider, it may take additional time to reflect in your account.

5. Requesting a Refund

To request a refund or cancellation, please email admin@wondrone.in with your name, order reference/payment ID, and reason for the request. We aim to respond to all refund requests within 3 business days.

6. Contact

Questions about this policy can be directed to wond1.global@gmail.com.